leverage performance and improve organizational effectiveness
Shared Services International Inc, a global management consulting firm, works with clients to leverage performance and improve organizational effectiveness of business support functions and Shared Services Operations.
Shared services are becoming more prominent in businesses today, but a lot of organization don't understand how to make it work effectively. This is where we come in with years of experience serving some of the fortune 500 companies!
Consulting
We deliver cost effective, sustainable results and are committed to providing frameworks and roadmaps for improving the quality, responsiveness and cost of business support functions.
Hands-on Support
We provide hands-on support for data acquisition, analysis, and business case development to Shared Services Center design and Shared Services implementation and post implementation Business Health Checks
Capacity Building
We deliver Shared Services, Quality Management/Six Sigma, and Project Management skill development and certification training in both online as well as off-line mode to help organizations build in-house capability.
Our Achievements To Date
Successfully assisted several companies in the Asia-Pacific Region, North America, Australia, India and Europe (e.g. Sinopec, Maple Leaf Foods, Toyota Canada, DSM, Alcoa, HBOS Australia, Santos, Reliance Industries Ltd.) with their efforts to implement Shared Services, deploy critical management practices, and improve effectiveness of their Finance, Human Resources, Supply Chain Management, Information Technology, Real Estate, Facilities Management and other business support functions. Conducted Business Health Check assessments of several business services and support functions and assisted with development and implementation of service delivery strategies and action plans for achieving business objectives and desired outcomes.
Prepared a list of services and activities, and analyzed baseline cost data for the HR function. Segmented services into transactional, expertise, business-direct and governance services, identified improvement opportunities and developed a service delivery model for HR services.
Analyzed baseline cost data to decide the scope of services and processes to be included in Finance and HR Shared Services. Standardized processes and conducted location selection analysis. Completed workplace design and organization design, established job roles and responsibilities, developed service level agreements, charging models and performance measures. Prepared the governance model for shared services, conducted customer service and shared services training. Established two shared services centers.
Analyzed baseline cost and customer satisfaction data for Finance, HR, IT, Purchasing, Facilities Management and Warehousing & Logistics functions and developed the shared services model by segmenting services. Prepared the business case, developed structures for single function and multi-function organizations. Conducted change readiness assessments, developed change management & communications plans and prepared detailed implementation plans.
Successfully achieved the desired outcomes ahead of schedule for designing & implementing Shared Services, by implementing the SAP system within the company on a global basis and re-engineering the hire to retire, order to cash, accounting to reporting, procure to pay and maintenance processes. Three multi-functional (Finance, HR, Purchasing and Facilities Management) shared services centers were established for the company and business services for BHP Steel were outsourced.
Introduced and implemented the Shared Services Model within the company and established service delivery centers. Analyzed delivery conditions for each service and outsourced those services which could not be delivered internally on a competitive basis. Introduced a series of performance measures and developed service level agreements with the service users including a methodology for charging for these services.
Backed by customers
The Shared Services methodology (used by SSI and SSIA) delivers an easily understood roadmap for design, development, delivery and continuous improvement and addresses all aspects of governance and management practices.
The Shared Services model provides a very comprehensive and a practical approach to the realities of service delivery. The explanation of the model versus methodology helps clarify the strategic approach.
Vipin Suri has consulted to two previous businesses that I have worked for – specifically for the review and implementation of Shared Services functions. Arguably, he is the leading expert on shared service implementation and I strongly recommend him.
The Shared Services model used by SSI and SSIA provides integration of internal and external service providers (i.e. Centralization, Shared Services, Offshoring and Outsourcing) for a single function such as Finance.
The Shared Services model used by SSI and SSIA is applicable to all companies waiting to improve efficiency and effectiveness and provides measures to control the area of service delivery.
