Services
Experience greater value in a relatively shorter time frame and at reduced costs!
We are uniquely qualified to assist your company and have hands-on experience with leveraging organizational performance. We work with you to recommend approaches and deliver solutions customized to your business needs.
- Opportunity Identification & Business Cases
Identification of improvement opportunities and formulation of a compelling story and a business case for change (the value proposition) - Service Strategies, Leveraging Options
Selection of appropriate service strategies and alignment of corporate business model with service leveraging options and service delivery model - Organizational Structure Design and Performance Management
Design of an optimized structure for delivering services efficiently and effectively while promoting a service business mindset - Robotic Process Automation
Enterprise safe automation of processes, the next transformation lever beyond centralization, standardization, optimization, relocation and use of enabling technologies - Executive & Management Education
Executive & management awareness workshops and subject matter “how to” seminars on leveraging service delivery - Service Training
Service culture training sessions for service providers and internal customers to change mindset and increase customer focus - Outsourcing/Offshoring
Project planning for alternative methods of service delivery - Implementation,Transition and Migration Planning
Project planning for organizational re-design implementation, transition and related migration - Data Collection, Analysis & Benchmarking Tools
Design of framework (principles and management practices) critical for business and selection of sourcing options (i.e. insourcing, outsourcing and offshoring) to deliver desired outcome. - Communications and Organizational Change Management
Development of communications and change management strategy and plans for owning and sustaining the required changes in behaviour, practices and outcomes.
- Temperature Check of service and support groups at a point in time
- Assessment of adequacy of Management Practices
- Gap between deployed Management Practices and Leading Practices
- Clearer path to focus Management attention and prioritize limited resources
- Assessment completed within one week in most cases
- Summary of findings and improvement opportunities
- 90-Day Action Plan
- Pathway for Future Success
Why us
01. Unique Qualification
We are uniquely qualified to assist your company and have hands-on experience educating and working with leading global service delivery organizations in the Asia-Pacific Region, North America, Australia, India and Europe.
02. Leading Edge Methodology
Leading Edge Methodology We have developed a leading edge methodology for planning, designing, implementing and operating Shared Services, and we are continuing research in this area, as well as in the area of Process Optimization using Robotic Process Automation (RPA).
03. Wide Range of Training Programs
With our strategic partnership with leading global education service providers, via online and classroom programs we deliver high quality training services in the areas of Shared Services, Project Management, Quality Management/Six Sigma and Sales and Marketing.
04. Greater Value and Reduced Cost
With our years of hands on experience, leading edge methodology, strategic partnerships and unbiased support, we deliver greater value in a relatively shorter time frame and at reduced costs.
The Shared Services methodology (used by SSI and SSIA) delivers an easily understood roadmap for design, development, delivery and continuous improvement and addresses all aspects of governance and management practices.
The Shared Services model provides a very comprehensive and a practical approach to the realities of service delivery. The explanation of the model versus methodology helps clarify the strategic approach.
Vipin Suri has consulted to two previous businesses that I have worked for – specifically for the review and implementation of Shared Services functions. Arguably, he is the leading expert on shared service implementation and I strongly recommend him.
The Shared Services model used by SSI and SSIA provides integration of internal and external service providers (i.e. Centralization, Shared Services, Offshoring and Outsourcing) for a single function such as Finance.
The Shared Services model used by SSI and SSIA is applicable to all companies waiting to improve efficiency and effectiveness and provides measures to control the area of service delivery.
